FAQs

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Apple Pay, Samsung Pay, Google Pay, Paypal, PayNow and Cash on delivery

When will my order be shipped?
All orders ship within 3-5 working days for local (Singapore) delivery. International orders will take approximately 7-28 days dependant on the location and shipping regulations. If you have placed the order over the weekend, the package may not ship until the following Tuesday of the coming week.

How do I cancel my online order?
Please call us at (65) 8484 2772 or email us at enquiries@the-whitemarket.com, so we can assist you with cancelling your order.

I accidentally put in the wrong shipping address! How can I change that?
Please call us at (65) 8484 2772  or email us at enquiries@the-whitemarket.com and have your order confirmation number ready. If the order hasn’t shipped already, we will happily change the address for you.

 

Returns / Exchanges

How do I return or exchange my order?
Please send the item back to us to the address provided on the packing slip or return form, and circle the item that you are returning/exchanging. Let us know if you would prefer a refund or exchange. Upon inspection of the item, we will follow your instructions for either a return or exchange. Please allow 3-10 business days to process the order. Please note that you will be responsible for all shipping costs.